Monday, February 12, 2018

Needed a glass and a rest

We woke up to a light covering of snow on the towpath and the fire was the first thing to attend too.  The first thing we noticed was a small crack in the glass had appeared over night. Blimey what else! We looked on line and found out that Morso was just round the corner from us, so a quick ring was in order. They were only a distribution centre but the lady we spoke to, Samantha, was very helpful. She said they don't supply parts but she would see what she could do to get us one. If you pop in this afternoon I will have one here.. Wow great service, hard to come by these days..
We had some lunch and then took the 15 minute walk to Swift Valley retail park and called her when we got to the gates..
They opened electronically and we met her in reception. Not only did she sell us the part but she took us through to their training room and showed us how to fit it and also showed us how to do the collar which is a summer job for us.. We left feeling that their customer service had exceeded all expectations..
From there we went over to the retail park and walked back along the old canal section which they had all cut back and cleaned out, we wonder what the idea here is..
We popped in Halfords and then went for a coffee at Cafe Nero..

After a nice chill out we went to Tesco's to pick up a few bits.. On the way back Del was getting a pain in his groin which we feel might be a slight strain from lifting some heavy wood the other day.. Rest was in order for the rest of the day.


Anonymous said...

Good service indeed, we carried a spare glass for years in case of a crack and never had one, lol.
We had to have a complete new chimney fitted and when it was taken out we could see that it hadn't been done properly from the word go.
Enjoy your 14 days in 'middle earth' with everything you need close at hand, wonderful.
Ann and Keith xx

Del and Al said...

That's always the case, if you have one you never need it, and if you don't its sods law lol!